Shipping policy

At Apex Strands, we are committed to delivering your premium skincare and hair care products in a timely and secure manner. Please review our shipping policy below:

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days. Orders placed during weekends or holidays will be processed on the next available business day.
  • Order Confirmation: You will receive a confirmation email once your order has been successfully placed.

2. Shipping Methods & Delivery Times

  • Domestic Shipping:
    • Standard Shipping: Estimated delivery within 3-7 business days.
    • Expedited Shipping: Estimated delivery within 1-3 business days.
  • International Shipping:
    • Delivery times for international orders may vary depending on the destination and customs processing. Typically, orders are delivered within 10-15 business days.

3. Shipping Rates & Costs

  • Calculation: Shipping costs are calculated at checkout based on your location, chosen shipping method, and order total.
  • Promotions: We periodically offer free shipping promotions on orders over a certain amount. Please check our website or promotional emails for current offers.

4. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor the progress of your delivery online.

5. Delays & Issues

  • Unexpected Delays: While we strive to meet delivery estimates, delays may occur due to weather conditions, customs processing, or other unforeseen circumstances.
  • Contact Us: If your order is delayed or if you have any questions regarding your shipment, please reach out to us at apexstrands@gmail.com.

6. Damaged or Lost Shipments

  • Damaged Items: If your order arrives damaged, please contact us immediately with your order number and a description of the damage so we can resolve the issue promptly.
  • Lost Shipments: In case your order is lost in transit, please contact our customer support at apexstrands@gmail.com for assistance.

7. Order Changes

  • Address or Order Modifications: If you need to change your shipping address or modify your order, please contact us as soon as possible at apexstrands@gmail.com. We will do our best to accommodate changes before your order is processed.

8. Contact Information

  • Email: apexstrands@gmail.com
    If you have any further questions or need additional assistance, please feel free to contact us.

Thank you for choosing Apexstrands for your skincare needs. We appreciate your business and are dedicated to ensuring you have a seamless and satisfying shopping experience.